Terms of service

Terms of Service

Welcome to The Vanya Closet. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

1. Account Terms

  • You agree to provide current, complete, and accurate address information.

  • You are responsible for maintaining the confidentiality of your account and password.

  • We reserve the right to suspend or terminate accounts if any information is found to be false, misleading, or in violation of these Terms.

2. Pricing and Payment

  • All prices listed on our website are in INR (₹) and are inclusive/exclusive of applicable taxes (update as needed).

  • We reserve the right to change prices at any time without prior notice.

  • Payments must be made through the approved payment methods available at checkout.

  • Orders will not be processed until full payment has been received.

3. Product Descriptions

  • We strive to ensure that product descriptions, images, and details are accurate.

  • However, we do not guarantee that all information is error-free, complete, or current.

  • Slight variations in color, fabric, or design may occur due to photography and display differences.

  • We reserve the right to correct any errors or inaccuracies at any time.

4. Order Acceptance

  • Placing an order does not guarantee acceptance.

  • We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

    • Product unavailability

    • Errors in pricing or product information

    • Suspicious or fraudulent activity

  • If your order is canceled after payment, a full refund will be issued.

5. Shipping and Delivery

  • Orders are processed within 5 business days.

  • Delivery timelines may vary depending on location and courier services.

  • We are not responsible for delays caused by external factors such as logistics issues, weather, or government restrictions.

  • Shipping charges, if applicable, will be displayed at checkout.

6. Returns and Refunds

  • We accept returns/exchanges within 24 hours of delivery, subject to our Return Policy.

  • Items must be unused, unworn, and in original packaging with tags intact.

  • Refunds will be processed to the original payment method within 48 hours business days after approval.

  • Certain items (e.g., sale items, customized products) may not be eligible for returns.

7. Prohibited Uses

You are prohibited from using the website or its content:

  • For any unlawful purpose

  • To violate any local, national, or international laws

  • To infringe upon our intellectual property rights

  • To transmit malicious code, viruses, or harmful software

  • To collect or misuse personal information of others

We reserve the right to terminate your access for violating any prohibited uses.

8. Limitation of Liability

  • The Vanya Closet shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • We do not guarantee uninterrupted or error-free service.

  • Our total liability shall not exceed the amount paid by you for the product or service in question.

9. Governing Law

  • These Terms shall be governed and interpreted in accordance with the laws of India.

  • Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi

10. Contact Information

For any questions about these Terms, please contact us at:

  • Email: lorishadeep@gmail.com

  • Business Day: [monday to sunday]

11. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms at any time. Changes will be effective immediately upon posting on this page.

By using our website, you acknowledge that you have read, understood, and agree to these Terms of Service.