Refund policy

Return and Refund Policy

Last Updated: 10/04/2026

At The Vanya Closet, we strive to ensure that you are completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help with a smooth and transparent return and refund process.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

The return request is raised within 48 Hours of delivery
The item is unused, unworn, and unwashed
All original tags and packaging are intact
The product is in its original condition without any damage caused by the customer

We reserve the right to reject returns that do not meet the above conditions.

2. Return Timeframe

Customers must initiate a return within 48 Hours of receiving the product
Requests made after this period may not be accepted

To initiate a return, please contact us at lorishadeep@gmail.com with your order details.

3. Refund Process and Timing

Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund
If approved, the refund will be processed to your original payment method
Refunds will be credited within 3-4 business days

Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

4. Exchange Options

We offer exchanges for size or product (subject to availability)
Exchange requests must be made within 48 Hours of delivery
If the requested item is unavailable, a refund or store credit may be offered

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

Please notify us within 48 Hours of delivery
Share clear images/videos of the issue at lorishadeep@gmail.com
After verification, we will offer a replacement, exchange, or full refund at no additional cost

6. Non-Returnable Items

The following items are not eligible for return or refund:

Items purchased on sale or discount (if applicable)
Customized or made-to-order products
Products without original tags or packaging
Items showing signs of use or damage caused after delivery

7. Return Shipping Costs

Return shipping charges may be:
- Free (if the product is damaged/defective or incorrect), or
- Paid by the customer (for size issues or preference-based returns)
In some cases, we may provide a reverse pickup service. Otherwise, customers may need to self-ship the product to our return address.